Terms & Conditions
Conclusion of Contract and Prices
By clicking the “confirm order”
button in the checkout area of the online shop you submit your binding offer to
conclude a contract of sale of the products in your shopping cart. Following
the submission of your order you will receive a confirmation by email to
confirm the receipt of your order. This e-mail is not an acceptance of the
contract. The contract is concluded by delivering the articles. All our
offers are not binding.
Except where otherwise agreed with us in
writing, products will be invoiced in Sterling at the price current on the date
of despatch as recorded on our computer system. Prices and any additional
commercial terms are subject to change without notice. All prices are
net prices exclusive of value-added tax (“VAT”). VAT and
shipping or carriage costs are added to the final invoice.
Cancellation rights & Right to return goods
If for any reason you like to cancel your
order, it is your right and this occasion would be in two cases unless the
items are not refundable, see further below:
Before
dispatching order: If you cancel your order before dispatching order, you
will be charged for warehouse restocking charges (£25.00 or 20% of total invoice value (whichever is greater)).
After
dispatching order: If you cancel the order after dispatching the order, you will be charged for delivery charges (Both Pickup & Return costs) plus restocking warehouse charges (£25.00 or 20% of the total invoice value (whichever is greater)).
You have the right to return ordered goods within 14 days after receipt. Returned items should be new and unused, with all labels and tags intact and in their original packaging, they should include a valid purchase invoice, when received abiding by all of this we will gladly offer you either an exchange or refund. If you return the goods within the 14-day term, this will be considered an admissible revocation of the purchase contract.
To meet the 14-day term it is sufficient to return the goods
in time with a return form (which can be obtained by contacting LTC Wholesale) to: LTC Wholesale, Dunstable, Bedfordshire, England, LU6 1BE. It
is not necessary to give any reason for the return. Payments already made will
be reimbursed to you after receipt of the returned goods. Goods
manufactured to your specifications and tailored for individual
needs, for example, preordered goods, are excluded from the right of
return. A delay of delivery of preordered goods (including where deposit payment
has been paid) to LTC Wholesale from the supplier or manufacturer due to any
reason will not be accepted as a reason for return. Late deliveries are not
accepted as a reason for return of goods. In case goods are culpably destroyed,
damaged or depreciated in value through use by you or a person attributed
to you, you have to make compensation for the value of the goods or for its
depreciation in value. We will not accept returned goods without a valid
returns form and number which will need to be obtained from us prior to any
return. All goods being returned will be subject to an administrative fee to be
determined at the discretion by LTC Wholesale and a restocking charge of 20% of the total
invoice value or £25.00 (whichever is greater) of the value of goods returned. We
can only refund any money to the same card used to pay for your purchase or the
same account from which the payment originated.
If a promotional discount is applied to your Order originally, then the same discount will be applied to each Product of your Order that you return. This means that you will only be refunded the amount that you originally paid for your Order or any given Product. Further, any free promotional gift given with an Order must also be returned if you are returning the Product(s) to which the gift related. Refunds will exclude shipping and handling fees. If you are returning the Product(s) which
benefits from a shipping policy (in any case), the shipping fee will be
deducted from the total refund amount due.
Product’s
excluded from refund policies include, but are not limited to, the
following:
Unfortunately, we will not be able to offer
refunds or exchanges on certain products, unless the products are faulty or
broken these include:
* Consumables and perishable products, including; bottled water, foods,
beverages or pet foods that deteriorate or expire.
* Products included in health and hygiene,
including; deodorant & fragrances, air fresheners, underwear, unsealed food
, and drink.
* Any unsealed or opened electrical
accessories, including; batteries, cable, and charger cables.
* Any item that mentions non-refundable on
any sales agreement, document, email, or our website.
Minimum amount for your orders
We have reduced our minimum order from £1500
to £1000. We are open to the public, so there is no need to order trade accounts
with us. You are welcome to open an account for FREE, or you can order straight
away and check out as a guest!
Final Clauses
In the event that one or several of these
terms of business are invalid wholly or in part, this shall not affect the
validity of the remaining provisions. Invalid terms are replaced by the
regulations provided by law. By placing an order you declare to agree with our
trading conditions. Deviating conditions require our written agreement.